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Therefore, after gathering all available information, we consider the complaint unjustified. Unfortunately, the casino voided his balance apart from the original deposit and suspended his account with the explanation that he had a duplicate account. The player admitted his małżonek had her own account in the casino. Since they used each other’s devices and payment methods several times, we had jest to reject the complaint. The player from Greece had requested a withdrawal prior jest to submitting this complaint. The Complaints Team had advised the player that withdrawals might take some time jest to process and suggested waiting for at least 14 days before submitting a complaint.
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At that point, only the initial deposit remained in the account. The Complaints Team had explained the industry wzorzec regarding maximum bet rules and had asked the player owo provide additional information for further investigation. However, the player did not respond within the given timeframe, which resulted in the complaint being rejected due jest to a lack of necessary information. As a result, the player lost 7000 EUR in the last week and sought a refund and permanent account closure. The player from Alberta państwa unable jest to withdraw funds due owo a lock placed pan their account żeby casino management. Despite being KYC verified and reaching out jest to customer support, he received w istocie help or resolution, which led owo frustration and plans jest to boycott the casino.
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